Taking service design for a walk

In 2017 I formed a research partnership with Montsalvat Arts Centre to test the effectiveness of Sensory Walking Research and provide an audit into their customer experience. My goal was to understand if a technique developed by Sarah Pink (2007) then at RMIT’s Digital Ethnographic Research Centre had merit within the context of service design.

The research formed my capstone project and I published reflections to Medium through the process, using a format then integral to my practice (a lot has changed).

If you’re interested to read the publication or visit the online reflections please read the publication on Medium. Alternatively, you can visit a page where I offer an overview of the MDF program and sensory walking research MA Design Futures.