Montsalvat Arts Centre | MA Research

June 7, 2017
Customer experience audit, testing sensory walking research method Working with Management team, customers and staff, I conducted a...

What is Service Design?

April 2, 2017
As part of my MA research, I needed to define what service design was for myself. It is...

Sensis

February 7, 2017
Redesigning customer reporting, introducing Design Thinking to Sensis I was part of a small design pod who formed...

liveworkstudio.com

September 12, 2016
My review of Livework’s studio for an MDF assignment was a joy, I’ve poured over their methodology and...

Humantific.com

September 12, 2016
For a recent assignment I reviewed Humantific who are an innovation design consultancy out of NYC – they’re...

Sportsbet

September 7, 2016
I joined one of Melbourne’s largest design and research teams to obtain experience with an HCD environment and...

Dan Hill – Trojan Horses & Nordic Models

August 6, 2016
This post combines my favourite aspects of Dan’s thinking about: the difficulty of problem framing – defining and finding...

Strategic Design – Make Room for Thinking

August 1, 2016
This post is mostly questions about why when leading thinkers are making a case for integrating design thinking...