Montsalvat Arts Centre | PhD Research

January 2, 2020

Redesign of ‘visitor service experience’ in a heritage listed environment My research is focused on improving the visitor service experience for visitors at Montsalvat. A site that struggles to convey its tangible and intangible cultural heritage. This research builds on my Masters research where I explored the application of...

Huddle | Strategic Design

April 6, 2018

I was a Design Lead for a residential property developer at Huddle, my stream mapped the end-to-end service experience for Australian and Asian customers. Working from existing research and internal business knowledge, our team began by visualising draft journeys. We tested these in workshops with local audiences to complete...

Montsalvat Arts Centre | MA Research

June 7, 2017

Customer experience audit, testing sensory walking research method Working with Management team, customers and staff, I conducted a customer experience audit for visitors to Montsalvat Arts Centre. My focus was on visitors taking a self-guided tour. My finding outlined a complex environment moving to a new operating model with...