I’m a strategic designer who thinks holistically about systems that I design into. I validate problems through various lenses before making scaleable recommendations - context, culture, tolerance, mindset and behaviour.
I research service experiences from various perspectives. Hybrid teams are key to better outcome, I follow the double diamond process, using appropriate methods and tools to constraints.
I have a knack for understanding humans to provide deep insights that make a difference. I work collaboratively to design research, synthesis, design and communication. My goal is to grow group mind and understanding through the process.
I combine experience producing digital communication and sales channels for global brands, with HCD to deliver exceptional customer experiences. I've held senior roles with responsibility for stakeholder management, strategic program design & delivery, BAU production, technology selection and integration.