Master of Design Futures

RMIT University

I joined the second cohort of students on RMIT’s School of Communication Design, Master of Design Futures (MDF) course. The program exposed students to a range of emergent design theories and practices, including strategic design, service design and design research. My capstone project explored ‘The effectiveness of sensory walking research within a service design context’, a method developed by Sarah Pink (2007) and a project situated at Montsalvat Arts Centre. The project produced a customer experience audit for the visitor experience and identified 22 recommendations for improvement. The research also concluded that sensory walking research was a valuable action-research method for service designers to obtain heightened insight into participants experiences to improve communication of research findings to stakeholders. Key findings were integrated into the CEO and General Manager’s five-plan for the Arts Centre and led to my application to extend this research and join RMIT’s PhD program. I graduated from the MDF in the top 2% of students and made the Vice-Chancellors list for Academic Excellence with a grade point average (GPA) of 4.0. The following images represent me conducting sensory walking research and the customer experience map that I produced for the project.