What is Service Design?
As part of my MA research, I needed to define what service design was for myself.
It is an excerpt from my lit review published to the Medium publication I published throughout my capstone project. The article is intended to provide a background to the emergence of the discipline, how it has emerged, an overview of the double diamond process we use, and a little about why designing for services is different to designing for product. I also outlined how service design has been adopted by business to support innovation, and the Australian context for the practice.