Mindful leadership: developing service design in government

September 2, 2017
The final subject for RMIT MA Design Futures asked us to explore an aspect of leadership important to our practice. At the same time I returned to study, I also returned to...

Taking service design for a walk

July 2, 2017
In 2017 I formed a research partnership with Montsalvat Arts Centre to test the effectiveness of Sensory Walking Research and provide an audit into their customer experience. My goal was to understand...

What is Service Design?

April 2, 2017
As part of my MA research, I needed to define what service design was for myself. It is an excerpt from my lit review published to the Medium publication I published throughout...

liveworkstudio.com

September 12, 2016
My review of Livework’s studio for an MDF assignment was a joy, I’ve poured over their methodology and toolkit several months ago, using it for inspiration to inform an engagement model I...

Humantific.com

September 12, 2016
For a recent assignment I reviewed Humantific who are an innovation design consultancy out of NYC – they’re amazing and where all the best of the ‘B’s belong. They’re Bold. They’re Brilliant....